FAQs

Why Book Direct Instead of a Third-Party Site? 

Booking directly with Paradise Retreats ensures the best value and the best experience.  By avoiding third-party service fees, you’ll typically save more on your reservation.   More importantly, booking direct gives you access to our dedicated team, who will match you with the perfect home and customize your stay to your preferences. From start to finish, you’ll enjoy a seamless, personalized experience only Paradise Retreats can provide.  

Check-In & Check-Out Times 

• Check-In: 3:00 PM 
• Check-Out: 10:00 AM 

Can I Request Extra Cleaning? 

Yes. Additional housekeeping can be scheduled anytime during your stay. Simply contact Guest Services, and we’ll arrange it for you. 

How Do I Book? 

1. Click "Book Now" from your email quote or property listing. 
2. Call us at (805) 275-1851 to book by phone. 
3. Provide payment information at the time of booking. 
4. You will receive a Reservation Agreement to sign electronically. 
5. We review and approve your agreement, then process the 25% Reservation Fee. 
6. Sixty days before check-in, you will pay the remaining 75% balance. 
7. Three to five days before check-in, we will email the property address, directions, and access instructions. 

What Is the Damage Waiver? 

Every reservation includes a non-refundable Damage Waiver (not insurance) covering accidental damage during your stay. This waiver does not cover intentional damage or damage from prohibited use as outlined in your rental agreement. 

Coverage options: 

• $100 Waiver – covers up to $2,000 in accidental damage 
• $200 Waiver – covers up to $4,000 in accidental damage 
• $300 Waiver – covers up to $6,000 in accidental damage 

View full Damage Waiver details 

What Is Your Cancellation Policy? 

• Full Refund when cancelling  within 24 hours of booking. 
• Full refund when cancelling  60 or more days before check-in. 
• No refund for any cancellations within 59 days of arrival 

Paradise Retreats recommends purchasing Travel Insurance to protect your trip and payments against unforeseen circumstances. View more information here.