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COVID-19 Policies

Paradise Retreats
World Class Vacation Rentals

 

COVID-19
Reservation Cancellation & Rebooking Policies

March 20, 2020

 

PREVIOUS CANCELLATION POLICY:

 

Paradise Retreats’ mission is to provide guests with exceptional vacation experiences.  We want you to know that we have implemented extra procedures to ensure that our properties are clean, sterile, and safe for each arriving Guest. 

 

However, we understand that concerns regarding the COVID-19 virus situation may affect your decision to travel right now.

 

Paradise Retreats has always had a strict cancellation policy, which does not allow for the refund of any reservation payments made.  To cover the risk of loss associated with unexpected cancellations, we always advise our Guests to purchase Travel Insurance.

 

Below is the cancellation policy to which every Guest agrees when they sign our Reservation Agreement:

 

36. RESERVATION CANCELLATIONS / EARLY DEPARTURE / ACTS OF GOD: All reservation cancellations shall result in the loss of the Reservation Fee that was paid by Guest to confirm the reservation.  If the reservation is paid in full, cancellations that are made within 60 days of the Arrival date will result in the loss of all funds.  If the reservation is paid in full, cancellations that are made prior to 60 days of the Arrival date, will result in the refund of all funds except the Reservation Fee.  Early departure for any reason including but not limited to complaints about the property, health issues caused by the property, acts of nature, inconveniences and/or disturbances does not warrant any refund of any amounts paid.  Neither Paradise Retreats nor Property Owner shall be liable for events beyond their control which may interfere with Guest’s occupancy, including but not limited to Acts of God, acts of governmental agencies, fire, strikes, war, disease, health advisories, or inclement weather.  No representations or warranties are made with respect to any weather conditions.  No rebate or refund will be given in these circumstances.  In a natural disaster situation, Guest agrees to comply with instructions from Paradise Retreats, and from advisory statements from local emergency authorities.  Paradise Retreats recommends the purchase of Travel Insurance to mitigate unforeseen cancellation and loss of payments.

 

Nonetheless, due to the special circumstances caused by the COVID-19 virus, Paradise Retreats has relaxed our strict cancellation policy, and have created the following policy which will be in effect immediately.

 

 

CURRENT CANCELLATION POLICIES:

 

Each policy is conditional on when a Guest booked their reservation, and on their Check-In date.

Please note that your quickest cancellation option is to choose Option 1 below, and receive a credit towards a future stay at the property. 

If you would like credit towards a future stay at the property, please email our Guest Relations department at reservations@paradiseretreats.com.
SUBJECT:  Reservation # – Guest Name – Requesting Credit
Note that reservation credits will be honored for 12 months from the date of the request.

 

 

COVID-19 Cancellation Policy #1

Booking Dates:  Prior to March 20, 2020

Check-In Dates:  Prior to April 30, 2020

 

 

Option 1 (recommended): Guests may cancel their reservation and rebook the same property at a future date (except Holiday weeks).  Guests do not have to commit to their future dates at the time of cancellation.

 

Option 2: Guests may cancel their reservation and receive a 50% refund on payments they have made.

 

Special Circumstances

 

  • Guests with Standard travel insurance (which only covers specified reasons) are not being covered by the COVID-19 reason, and must opt for one of the 2 options above.
  • Guests with Premium travel insurance (“Cancel for any Reason”) are being covered by the insurance company. These reservations will not be refunded by Paradise Retreats.
    These guest have 2 options:

    1. Rebook the property per Option 1 above, or
    2. File a claim with the insurance company for a 60% refund that the Premium insurance covers.
  • NOTE: For insurance coverage clarifications, please contact the insurance company directly: 833-610-0736
  • Guests who have already checked-in and are requesting a refund for an early check-out are allowed to apply the unused rental rate of their stay to a future reservation per Option 1 above.

 

 

COVID-19 Cancellation Policy #2

Booking Dates:  Prior to March 20, 2020

Check-In Dates:  After April 30, 2020

 

These reservations are subject to our standard cancellation policy.

 

Note that per our standard cancellation policy (for paid-in-full reservations only) cancellations made prior to 60 days of the Check-In date will result in the refund of all payments except the Reservation Fee.

 

 

COVID-19 Cancellation Policy #3

Booking Dates: After March 20, 2020

Check-In Dates: All check-in dates

The risks associated with the COVID-19 virus have been known publicly since announced by the World Health Organization on March 11, 2020.

Because of this, all reservations made after March 20, 2020 (regardless of check-in date) are subject to our standard cancellation policy.

 

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Paradise Retreats’ Guest Relations team is here to help!

 

Please contact us by email (especially if your check-in date is 60+ days in the future):

EMAIL TO: Reservations@ParadiseRetreats.com

SUBJECT:  Reservation # – Guest Name – Requesting (Rebook, Credit, or Refund)

BODY:        Please indicate the specifics of your request

 

Or contact us by PHONE: 805-275-1851 x1

 

Thank you in advance for understanding our need to create policies that balance the needs of Property Owners, Guests, and our company. We appreciate you working with us to minimize the negative effects of this crisis for all involved.

 

Sincerely,

 

Theo & Becky Kracke

CEO & CFO

Paradise Retreats

World Class Vacation Rentals