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COVID-19 Policies

Paradise Retreats
World Class Vacation Rentals

 

 
 

 COVID-19 GUEST PROTECTION POLICIES

Paradise Retreats’ mission is to provide our Guests with exceptional vacation experiences.  We understand that COVID-19 has caused legitimate concern by Guests about their health & safety during their stay.

To ensure that our properties are safe for our Guests, we have developed the following policies & procedures to minimize risks to our Guests caused by COVID-19.

COVID-19

  • Property Cleaning & Sterilization Procedures
  • Safety Guidelines & Supplies Provided to Guests
  • Policies to Minimize Staff Interaction with Guests

(Updated April 30, 2020)

  • Property Cleaning & Sterilization Procedures
    • We provide the U.S. Center for Disease Control and Prevention (CDC) hygiene & safety guidelines to every staff member.
    • Using the guidelines & recommendations from the CDC, we have updated our cleaning & disinfecting checklist for housekeepers and staff. Upon request, this comprehensive, detailed, and lengthy(!) checklist will be provided to Guests.
    • We have implemented the “Follow the Wall” cleaning method to ensure all areas of the properties are disinfected & sanitized. Special attention is given to frequently touched surfaces such as doorknobs, railings, switches, appliances, remote control units, etc.
    • We use CDC-recommended cleaning solutions & disinfectants. We ensure that housekeepers are trained on how to use these products to ensure maximum effectiveness.
    • All linens are washed in the highest temperature water available with either a bleach cleaning solution, or an EPA/CDC recommended sanitizing solution.
    • All staff are provided Personal Protective Equipment (PPE) to be used anytime they access a property. This includes (but is not limited to) hand sanitizer, disposable gloves, masks, eye protection, disinfecting solution, and microfiber towels (which help remove additional microbes from surfaces).
    • We have put procedures in place to minimize physical contact between guests, staff, and other individuals.
    • We have implemented procedures to maximize the “vacancy gap” between the departure of guests & Paradise Retreats’ staff and the arrival of new guests.

 

  • Safety Guidelines & Supplies Provided to Guests
    • We e-mail arriving guests the CDC recommended hygiene & safety guidelines

Each property is stocked with the following items for Guests’ use:

  • Masks (when supplies are available)
  • Hand Sanitizer (when supplies are available)
  • Cleaning Supplies
  • Personal hygiene Items (Soaps, Shampoos, Conditioners)

 

  • Policies to Minimize Staff Interaction with Guests:
    • Late check-outs & early check-ins shall be prohibited during the COVID-19 crisis. This policy ensures that our housekeeping staff has adequate time to perform thorough cleaning & sanitizing of each property.
    • Our “Meet & Greets” (property orientations with arriving guests) will no longer be conducted in person. We will schedule the Meet & Greets to coordinate with Guests arrival at the property, and they will be conducted remotely using Facetime, Zoom, etc.
    • Non-emergency property maintenance & repair projects will not be performed during Guest stays . Emergency repair projects will be coordinated with Guests to minimize (or eliminate) staff contact with Guests.
    • Mid-Stay Cleanings (aka Daily Cleanings) will be coordinated with Guests to minimize (or eliminate) staff contact with Guests. Upon request (& only for reservations of less than 30 nights), mid-stay cleaning(s) may be cancelled, and the fee(s) paid for the mid-stay cleaning(s) will be applied towards the increased housekeeping costs incurred during the post check-out cleaning.