Paradise Retreats’ mission is to provide our Guests with exceptional vacation experiences. We understand that COVID-19 has caused legitimate concern by Guests about their health & safety during their stay.
To ensure that our properties are safe for our Guests, we have developed the following policies & procedures to minimize risks to our Guests caused by COVID-19.
Property Cleaning & Sterilization Procedures\
Safety Guidelines & Supplies Provided to Guests
Each property is stocked with the following items for Guests’ use:
Policies to Minimize Staff Interaction with Guests:
We understand that COVID-19 has caused legitimate concern by Guests about their options for payment & cancellation of their reservation.
We appreciate your understanding of our need to create policies that balance the needs not only of our Guests, but also of our Property Owners & Paradise Retreats.
STANDARD PAYMENT DUE DATE POLICIES:
For reference, please know that Paradise Retreats’ standard “payment due date” policies are:
Nonetheless, during the COVID-19 crisis, we have implemented the following new COVID-19 Payment Due Date policies.
COVID-19 Payment Due Date Policy #1
Booking Dates: Prior to March 20, 2020
Check-In Dates: Prior to September 1, 2020
COVID-19 Payment Due Date Policy #2
Booking Dates: After March 20, 2020
Check-In Dates: All check-in dates
The risks associated with the COVID-19 virus have been known publicly since announced by the World Health Organization on March 11, 2020. Because of this, all reservations made after March 20, 2020 (regardless of check-in date) are subject to our standard payment due date policies:
STANDARD CANCELLATION POLICY:
For reference, please know that Paradise Retreats has always had a strict cancellation policy, which does not allow for the refund of any reservation payments made. To cover the risk of loss associated with unexpected cancellations, we always advise our Guests to purchase Travel Insurance.
Below is the current Paradise Retreats’ cancellation policy to which every Guest agrees when they sign our Reservation Agreement:
Nonetheless, during the COVID-19 crisis, we have implemented the following new COVID-19 cancellation policies.
COVID-19 Cancellation Policy #1
Booking Dates: Prior to March 20, 2020
Check-In Dates: Through September 30, 2020
Option 1 (recommended):
Guests may cancel & rebook their reservation at the same property for a future date.
If you would like to rebook for a future stay at the property, please email our Guest Relations department:
EMAIL TO: [email protected]
SUBJECT: Reservation # – Guest Name – Requesting Rebook
BODY: Please indicate the specifics of your request
Option 2:
Guests may cancel their reservation, however no refund will be given for any payments made
Special Circumstances
These guest have 2 options:
NOTE:
833-610-0736
COVID-19 Cancellation Policy #2
Booking Dates: Prior to March 20, 2020
Check-In Dates: After September 30, 2020
These reservations are subject to our Standard Cancellation Policy.
COVID-19 Cancellation Policy #3
Booking Dates: After March 20, 2020
Check-In Dates: All check-in dates
The risks associated with the COVID-19 virus have been known publicly since announced by the World Health Organization on March 11, 2020.
Because of this, all reservations made after March 20, 2020 (regardless of check-in date) are subject to our Standard Cancellation Policy.
Please contact us by email (especially if your check-in date is 60+ days in the future):
EMAIL TO: [email protected]
SUBJECT: Reservation # – Guest Name – Requesting (Rebook, Credit, or Refund)
BODY: Please indicate the specifics of your request
Or contact us by PHONE: 805-7275-1851 x1
Thank you in advance for understanding our need to create policies that balance the needs of Property Owners, Guests, and our company. We appreciate you working with us to minimize the negative effects of this crisis for all involved.
Sincerely,
Theo & Becky Kracke
CEO & CFO
Paradise Retreats
World Class Vacation Rentals