About Us

Paradise Retreats offers unsurpassed service to Guests and Owners of the vacation homes we represent.  Our properties are beautiful and well-maintained, and have all the amenities you would expect in a luxury home.

We specialize in satisfying the needs of the discriminating customer, who expects the best in service and quality.  Each of our properties offers a unique and special experience.

Please contact us with any questions or inquiries.

Sincerely,

Theo Kracke, President

Paradise Retreats, World Class Vacation Rentals, LLC
16 E. Arrellaga Street
Santa Barbara, CA 93101
info@paradiseretreats.com
+1.805.275.1851


2012 Top Rental Manager - Paradise Retreats - World Class Vacation Rentals

 

Management Team

Theo Kracke - President

Theo Kracke - PresidentTheo Kracke founded Paradise Retreats in 2006. Using the business philosophies of Integrity, Innovation, and Value, Paradise Retreats has grown to become the leader in luxury vacation rental management in Santa Barbara County. Theo has been a resident of Santa Barbara since 1981, when he entered UC Santa Barbara. After graduating with an Honors degree in Business Economics, he founded Techstyles Sportswear in his garage in Goleta. Techstyles became a leader in the resort apparel industry, consistently shipping 80,000+ garments each month to tourist resort destinations around the country. In 2004, Theo sold Techstyles and began exploring new entrepreneurial opportunities.

In 2006, it was obvious to Theo that Santa Barbara needed a vacation rental management company that applied proven business principles to their operations. With the experience gained from his prior business, he built a company that achieves that goal.

Theo has recruited a team of competent professionals in every aspect of property management. From Property Administration, Guest Relations, Property Services, and Accounting, a loyal and hard-working staff are striving to maximize the success of every property. This is achieved while also providing excellent customer service to our valued Guests.

Theo, his wife, and their 2 children aim to enjoy the best that Santa Barbara offers. Whether surfing from his parcel on the Hollister Ranch, regularly hiking the mountain trails of Montecito, exploring the Channel Islands on his boat, or just enjoying downtown activities with the kids, a philosophy of "work to live" permeates Theo's lifestyle.

"I appreciate the beauty, sophistication, and creativity of the Santa Barbara community. Everyone I know is committed to a balanced life of professional work satisfaction, health, and happiness. I strive to create a company which reflects those values."

Linda Sener - Property Administration Manager

Linda Sener - Property Administration ManagerLinda has worked for Paradise Retreats since May 2009. Brought on as a part-time office assistant, she quickly found a home working with property owners to assist in the set up of their vacation rentals. Since taking over this role, she has become an expert at helping owners prepare their property for success. She loves the creative aspects of her job as well as the interaction with home owners.

Linda's life outside of the office centers around her family, cooking and writing. She has twin daughters, and a husband with a busy real estate career, which keeps things fun (and crazy at times!).

The favorite part of her job according to Linda?

"I love helping owners transform their private homes into vacation destinations and I am honored to work with an amazing staff of dedicated and hard working people, whom I am blessed to call my friends."

Suzy Dahl - Guest Relations Manager

Suzy Dahl - Guest Relations ManagerSuzy has been with Paradise Retreats since June, 2010.  With a growing company, Theo found the need to have a full-time manager who could learn quickly and handle a busy office with ease.  Suzy was the perfect fit! With her quick wit, kind demeanor, and clever problem solving skills, she is a hard working team player and friendly presence in the office each day.

Suzy loves to play tennis, hike and water ski.  She has coached high school tennis and been involved in many fundraising and charitable events. Born and raised in Santa Barbara, Suzy and husband Steve have raised two children, and her dog Zena visits the office now and then!

According to Suzy, "It's rewarding to know I have been integral in helping someone plan a perfect vacation. I am also fortunate to work with a great team of people who are all committed to doing their best.

Nate Nienhuis - Accounting Manager

Nate Nienhuis - Accounting ManagerOriginally from Grand Rapids Michigan, Nate graduated with a degree in Business Administration from Azusa Pacific University in May 2012 and immediately came to work for Paradise Retreats.

As the Accounting Manager, Nate understands the importance of detail and loves to continually learn to help improve the company. He is a hard worker with an upbeat and enthusiastic approach to each day. Nate attributes his drive and motivation to his experience as a college athlete.

He loves the city of Santa Barbara, and especially appreciates the beauty of the properties he helps to manage.

In his free time, Nate enjoys spending time with his new wife. Together, they share a love of soccer, surfing, and spending time with their families.

When it comes to his job at Paradise Retreats, Nate's greatest satisfaction is when a guest has a "hassle-free" vacation, and departs Santa Barbara feeling happier than when they arrived.

Eric Sanacore - Property Services Manager

Eric Sanacore - Property Services ManagerEric moved to Santa Barbara in January of 2013. Having grown up with the bitter cold winters of New York, it did not take much to convince him to move West after a warm and sunny Thanksgiving vacation in 2012.

With a strong customer service background and extensive experience with internet technology, electronics, cable and related services, Eric's position as Paradise Retreats Property Services Manager is a perfect fit.

"I was that little kid that liked to take things apart to see how they worked, and then see if I could make them work even better."

Eric brings an impeccable work ethic to his position, is extremely organized, budget conscious, and is a practical problem solver. At the forefront of communications with guests, property owners, contractors and staff, Eric works diligently to assure all the Paradise Retreats homes live up to the World Class standards the company strives for.

"I understand how a non-working appliance or system at a property can quickly ruin a vacation, so it is always my highest priority to take quick action to solve any issues that arise during our guests' reservations."

Eric engineers and builds salt-water aquariums as a hobby and also enjoys fishing and marine life-spotting on frequent beach walks. Fun fact: Eric holds the distinguished title of "The Youngest Radio Frequency Technician" in history at the age of 18.

Supporting Team

Anne Rhine - Property Administration Assistant

Anne Rhine - Property Administration AssistantAnne has been with Paradise Retreats since January 2012. Prior to coming to Paradise Retreats, Anne was an elementary school substitute teacher.

As Property Administrative Assistant, Anne enjoys helping set up new properties; making sure the homes have what they need to welcome the guests and make them feel “at home.” In addition, Anne also works with Guest Relations — talking with prospective and current guests and answering any questions they have about the homes and Santa Barbara area. Anne likes the variety in her job. It's the best of both worlds and keeps her busy!

Anne and her husband have lived in Santa Barbara for over 30 years. They have a son and daughter, and let's not forget the dog and two cats! In her free time, Anne enjoys volunteering, hiking, biking, spending time with family and friends, and enjoying all there is to enjoy in this beautiful area.

The best part about working at Paradise Retreats? According to Anne, “I enjoy helping to set up a property that is going to become a fabulous vacation destination for people from all over the world. In addition, I get to work with a great team of people who work hard and never fail to make me laugh!”

Tera Neumann - Assistant Guest Relations Manager

Tera Neuman - Assistant Guest Relations ManagerTera has been a proud member of the Paradise Retreats team since March 2013. With a degree in Communication and Public Relations, she began her career in the hotel industry, working in Marketing, Events, and Guest Relations.

Born and raised in Wisconsin, Tera decided one day that it was time for a change. She packed up her car, and drove across the country to the gorgeous city of Santa Barbara. Although she misses her family dearly, she is proud to now call Santa Barbara home. Tera enjoys spending time outdoors and going to the beach with her fiancée. They both love writing and are currently working on individual pieces of fiction.

"I find such fulfillment in living in Santa Barbara - a thriving, charming, magical city, with an incredible variety of arts and cuisine."

As the Assistant Guest Relations Manager with Paradise Retreats, she is a perfect fit for this high energy, fast moving company. She is thorough and relaxed in the face of competing priorities. She also understands the importance of innovation, which makes it easy for her to implement systems that make her department more efficient and accurate. Most importantly,Tera knows the importance of building relationships and understanding guests' wants and needs.

"Every time I help a guest, or work on ways to make our company better, I am excited to know my effort is making a difference in every guest's stay at a Paradise Retreats' vacation rental."

Jacqueline Donnelly - Guest Relations

Jacqueline Donnelly - Guest RelationsJacqueline joined the Paradise Retreats team in Spring 2013. "Jax," as she is known by friends and family, is enthusiastic and hard-working, and is adaptable to many roles in the company. She is always willing to do whatever is needed to keep guests happy, and the business running smoothly.

Jacqueline grew up in Oxford, England, where she still frequently visits friends and family. She has traveled extensively and knows the importance of finding that perfect haven in a busy world. Eventually arriving in California, she became an important part of the crew of an 80 ft. vintage schooner; sailing from the Channel Islands, CA to Baja, Mexico for 7 years.

"Being miles from land in a small space with complete strangers for days at a time taught me to expect the unexpected, and to be a creative problem solver. When I became a mother, my skills were honed even further!"

Jax has also been a Merchandising Manager. In this role she traveled to Bali to meet craftsmen, visit studios and purchase exotic furnishings for the showroom. “I have learned to appreciate the stunning pieces of exotic art in some of the beautiful homes managed by Paradise Retreats, which makes me feel as if I have come full-circle."

"I am exactly where I am supposed to be today. I enjoy being part of the wonderful team at Paradise Retreats, and especially love introducing people to the beauty and serenity of Santa Barbara."

Jill James - Guest Relations

Jill James - Guest Relations Growing up in Kansas City, Missouri, Jill brings a solid Midwestern sensibility (and sense of humor!) to the Paradise Retreats team. Her supportive family taught her the values of independence, strength and resourcefulness. These traits have served her well in business, and in her family life.

During her college years, Jill circumnavigated the world through a special educational program. The “travel bug” never left her, and her first job out of college was as a Flight Attendant for TWA. After that, Jill received her Masters Degree in Education from the University of Chicago.

Jill is the proud mother of two sons, both born in Santa Barbara. She is a certified Personal Trainer and even trains the Paradise Retreats Staff at her “Friday Fitness Funday!” In her spare time she loves great food, California wines, and laughter with friends and family. Jill stays very active training, hiking, spinning, cooking, seeing great movies, and discovering new aspects of Santa Barbara.

In Jill's words: “At my job at Paradise Retreats, I feel like the Ambassador of Santa Barbara! I love helping people experience our great city. The team at Paradise Retreats is exceptional, and make me feel valued. I feel like I have won the lottery twice...I love living in Santa Barbara, and I love working for this great company.”

Jean Sargeant - Reservation Specialist

Jean Sargeant - Guest Relations Jean has been working with Paradise Retreats since 2006, and has played an integral part in building Paradise Retreats to what it is today.

Jean presently works as an "off-site" Guest Relations, which she enjoys very much. With prior careers in Interior Design and Real Estate, Jean understands fine quality and the importance of impeccable service. Her strong work ethic makes her a valuable part of the Paradise Retreat team. Jean's effectiveness is based on her kind demeanor, which she successfully combines with "no-nonsense" business skills.

While at home in Palm Springs, Jean enjoys hiking, golf, music and theater performances. She and her husband participate in the many wonderful cultural and artistic events in their community.

In Jean's words, "It is with a feeling of great pride and pleasure that I have the opportunity to work with the professional staff of Paradise Retreats. I am happy to be an integral part of the growth of this truly "World Class" company."

Sandi Arehart - Reservation Specialist

Sandi Arehart - Guest RelationsSandi Arehart is a dedicated and valued member of the Paradise Retreats staff as an off-site reservations specialist. She has been with Paradise since 2006 and recalls the company was managing only five properties at the time, but had a very bright future.

Prior to taking on her role at Paradise Retreats, Sandi had worked in the hotel industry for 20 years. She brings an amazing depth of knowledge to the vacation rental business, and her work ethic is exemplary. She is dedicated, knowledgeable and her loyalty to guests, staff and the success of Paradise Retreats is unending.

In Sandi's words, “The best part of my job is helping people find their perfect vacation. This business has exploded in the years I've been involved and it's great to help create memorable vacation experiences for our guests. The Paradise Retreats staff is a true ‘dream team,' and are my 2nd family.”

It is clear that Sandi loves what she does, but it still is her family that means the most to her. With adorable grandchildren at the center of a very special family, she feels blessed to have it all.

Carol Broderick - Reservation Specialist

Carol Broderick - Guest RelationsCarol has worked for Paradise Retreats since February 2011. Born and educated in England, she now resides in Northern California. Carol worked previously in the Advertising Industry though now enjoys her current position working remotely as one of the “off-site” Guest Relationss, answering inquiries and booking reservations.

Carol and her husband Matt have raised two daughters who are attending college in San Francisco. In her off-duty hours, Carol enjoys a live comedy show, planning her next trip, curling up with a good book, and working in her beloved garden. Carol, or “CG” as her friends and co-workers know her, is blessed with a great sense of humor and quick wit.

“Paradise Retreats is a great fit for me as I love people, beautiful homes and the Santa Barbara area.”

Carol has been a great asset to Paradise Retreats as a trustworthy, enthusiastic and dedicated team member to have on the front lines, assisting guests with their vacation plans. She is a true team player when it comes to her responsibilities with Paradise Retreats and enjoys working closely with other staff to get the job done!

Lisa Shenton - Reservation Specialist

Lisa Shenton - Guest RelationsLisa has worked as an off-site Guest Relations specialist for Paradise Retreats since March of 2013. Though a native Californian, she has lived in New England for the past 23 years and currently resides on the beautiful coast of Maine.

Her career has spanned the fields of graphic design, interior design, and horticulture, all of which have helped to cultivate a consummate attention to detail and awareness of customer needs. She is fluent in French and conversationally proficient in Spanish. Her impeccable attention to detail provides the necessary foundation to work with the intricacies of the reservation process, and her friendly charm assures a great experience for every guest.

Lisa spends much of her time reading, gardening, caring for her pets, and enjoying the natural beauty of Maine. As an avid traveler, she has spent much of her life exploring the world with her husband John and their three sons.

“My favorite part of working for Paradise Retreats is the opportunity to interact with such a wide variety of people. Guests come from all over the world to experience our beautiful homes in Santa Barbara, and helping them make their trip memorable never fails to put a smile on my face.”

 

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